Refund policy

Refund & Return Policy

Thank you for shopping with LumiChristmas. Please read this policy carefully before placing your order.

Our guarantee

We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, we will make it right with a free replacement or a full refund — see "Damaged, defective, or wrong items" below.

Change-of-mind returns

We accept returns for change-of-mind or unwanted items within 30 days of delivery, provided the item is unused, in its original condition and original packaging.

Please note:

  • Return shipping costs for change-of-mind returns are paid by the customer. We do not provide prepaid return labels for these returns.
  • The original shipping cost (if any) is non-refundable.
  • Items must be returned complete, with all accessories, cables, remotes and packaging included.
  • We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or you received the wrong product, you are fully covered. Contact us within 48 hours of delivery at infoLumiChristmas@gmail.com with:

  • Your order number
  • A clear photo or short video showing the issue

For verified damaged, defective, or incorrect items, we will provide a free replacement or a full refund at no cost to you — you will not be asked to pay return shipping in these cases.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of items that have been used, installed, or altered, unless they are faulty. Clearance or final-sale items are non-refundable.

Refund processing time

Once approved, refunds are processed within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.

Order cancellations

Orders can be cancelled within 12 hours of purchase, before they enter processing. After this window, the order may already be prepared for shipment and cannot be cancelled.

How to start a return or claim

Email infoLumiChristmas@gmail.com with your order number and the reason for your return. Our team will reply within 24 hours on business days with the next steps and the return address.