Shipping policy

At LumiChristmas we work hard to get your order to you quickly and safely. Here's what to expect.

Order processing time

  • Orders are processed within 1–3 business days after your order is placed.

  • During peak periods and high-volume sale seasons (such as Black Friday, Cyber Monday and the Christmas season), processing may take up to 1–5 business days.

  • Orders are processed Monday to Friday, excluding weekends and public holidays. Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day.

Delivery time

  • Estimated delivery is 7–14 business days after processing, depending on your location.

  • Total time to receive your order = processing time + delivery time.

  • Delivery times are estimates and are not guaranteed. Remote areas, customs, weather and carrier delays can affect actual delivery.

Shipping cost

  • Shipping cost (if any) is shown at checkout before you pay.

  • Any promotional free-shipping offer applies as stated on the site at the time of purchase.

Order tracking

  • Once your order ships, you'll receive a confirmation email with a tracking number.

  • Please allow up to 48 hours for tracking to become active.

  • You can track your order any time on our Track Order page.

Peak season notice

  • Carriers experience very high volumes during the holidays. We strongly recommend ordering early to ensure delivery before Christmas.

  • LumiChristmas is not responsible for carrier delays outside of our control during peak periods.

Incorrect address

  • Please make sure your shipping address is complete and correct at checkout.

  • We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an address error, additional shipping charges may apply to resend it.

Customs, duties & taxes (international orders)

  • Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by the destination country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

Lost or stuck packages

  • If your tracking hasn't updated for an extended period or you believe your package is lost, contact us at infoLumiChristmas@gmail.com and we'll open an investigation with the carrier and help resolve it.